Question 1

Are you accepting new clients?

Accepted Answer

Yes. The Slay Experience is currently accepting new clients. All new clients MUST book a service under "First-Time Client Services". This enables me to effectively cater to your hair care needs.   Note: If you have not received a service from me in over 8 months, you are considered a new client.

Question 2

Where is Healthy Hair Clique Studio located?

Accepted Answer

We are located in Slay Studios! Just minutes from Short Pump.  10960 Three Chopt Road Richmond, VA 23233 Suite B  Arrival Instructions will be sent via email after your appointment has been booked.

Question 3

Are the openings listed on the booking site up to date?

Accepted Answer

Yes! Available dates and times on our booking site are automatically updated as clients book their appointment. If a date/time is not showing up on the booking site, it is not available. When the monthly calendar says "no appointments are available this month", this means that the month is already booked or has not opened yet.

Question 4

Can I be notified when my desired date and time becomes available?

Accepted Answer

To be notified if your desired time becomes available, please join our VIP List!

Question 5

Do you service children?

Accepted Answer

Yes, we service clients ages 10 and up.

Question 6

Are appointments available outside of working hours?

Accepted Answer

Appointments are not available outside of working hours.   Our working hours are always listed in the footer of our website. Please note that our working hours may vary depending on the season or holiday.

Question 7

Why is my card information required to book an appointment?

Accepted Answer

In order to secure your Slay Experience, a non-refundable booking fee is required. All booking fees are non-refundable and go towards the full service price.

Question 8

How often should I book a trim?

Accepted Answer

Trims are recommended every 6-8 weeks to prevent spilt ends, shedding, and other damage.

Question 9

Do Silk Presses cause heat damage?

Accepted Answer

No. When implemented correctly, silk presses do not cause any damage to one's natural hair texture. By using a number of different techniques, we ensure that no damage is done as a result of our silk press services.

Question 10

I'm relaxed; am I able to book a Silk Press?

Accepted Answer

Yes. Although we specialize in natural hair care services, we accept clients with relaxed hair.   Note: Relacxer services are not provided by The Slay Experience.

Question 11

I would like to add a treatment to my service, which treatment is best?"

Accepted Answer

The Slay Experience offers a number of treatments including a protein treatment, detoxifying scalp treatment, intense moisturizing treatment, etc. However, the needs of every client differ depending on the current state of their hair. To learn which treatment will best meet your needs, please contact us directly.   Private in-person consulations are available for First-Time Clients and may be booked online.

Question 12

Do you offer color services?

Accepted Answer

The Slay Experience is a chemical free zone and therefore, does not offer color services to clients at this time.

Question 13

BOOKING FEE POLICY

Accepted Answer

Full payment is due upfront when booking an appointment.   In the event of a cancellation, only the standard booking fee is non-refundable if your appointment is cancelled at least 48 hours before your appointment.  Booking Fees: $40 for Returning Clients $50 for First-Time Clients

Question 14

BOOKING POLICY

Accepted Answer

After booking your appointment, please read over the confirmation email in its entirety. Confirmation emails contain important information regarding your appointment such as the address, preparation instructions, arrival instructions, etc.

Question 15

STUDIO POLICY

Accepted Answer

Due to limited space in the studio, there are no extra guests allowed. This means no children unless being serviced. Only mothers of princesses (12 years or under) are allowed entry.

Question 16

PRICE POLICY

Accepted Answer

Listed prices on our booking site are starting prices for services. Please be aware that there is a possibility that the service price may increase depending on your hair type and hair care needs.

Question 17

LATE POLICY

Accepted Answer

Every client is granted a 10 minute grace period. After 10 minutes, an automatic $15 late fee will be applied.   After 15 minutes, the appointment will automatically be cancelled and the client will need to reschedule their Slay Experience as well as pay the late cancellation fee of 50% of the remaining balance. ​ Note: Clients must have entered the studio within the 10 minute grace period to avoid a late fee being applied.   Please note that the above policy is for clients who have communicated their reason for tardiness. No shows will be responsible for paying 100% of their remaining balance.

Question 18

RESCHEDULING POLICY

Accepted Answer

Clients may reschedule their Slay Experience using the same booking fee one time after booking their original appointment. If the client must reschedule a second time, they must submit a new booking fee to secure their appointment.

Question 19

PAYMENT POLICY

Accepted Answer

Remaining balances for all services must be paid in Cash OR Card (unless stated otherwise). Please bring exact change because change is not guaranteed.   Note: Card payments require an additional 3% processing fee.

Question 20

CANCELATION POLICY

Accepted Answer

If your Slay Experience must be cancelled, please do so 48 hours before the scheduled appointment.

Question 21

REFUND POLICY

Accepted Answer

Due to the nature of services, refunds are not permitted for any reason. Booking fees are non-refundable.

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