BOOKED UNTIL JULY

Question 1

Do Silk Presses cause heat damage?

Answer

No. When implemented correctly, silk presses do not cause any damage to one's natural hair texture. By using a number of different techniques, we ensure that no damage is done as a result of our silk press services.

Question 2

I'm relaxed; am I able to book a Silk Press?

Answer

Yes. Although we specialize in natural hair care services, we accept clients with relaxed hair. Note: Relacxer services are not provided by The Slay Experience.

Question 3

I would like to add a treatment to my service, which treatment is best?

Answer

The Slay Experience offers a number of treatments including a protein treatment, detoxifying scalp treatment, intense moisturizing treatment, etc. However, the needs of every client differ depending on the current state of their hair. To learn which treatment will best meet your needs, please contact us directly. Private in-person consulations are available for First-Time Clients and may be booked online.

Question 4

Do you offer color services?

Answer

The Slay Experience is a chemical free zone and therefore, does not offer color services to clients at this time.

Question 5

How often should I book a trim?

Answer

Trims are recommended every 6-8 weeks to prevent spilt ends, shedding, and other damage.

Question 6

Where is The Slay Experience located?

Answer

We are located in a private studio at 3500 Mechanicsville Turnpike, Richmond, VA 23223. Further details regarding arrival instructions will be sent after your appointment is booked.

Question 7

Are the openings listed on the booking site up to date?

Answer

Yes! Available dates and times on our booking site are automatically updated as clients book their appointment. If a date/time is not showing up on the booking site, it is not available. When the monthly calendar says "no appointments are available this month", this means that the month is already booked or has not opened yet.

Question 8

Can I be notified when my desired date and time becomes available?

Answer

To be notified if your desired time becomes available, please submit a Waitlist Request Form. After your request is submitted, you may text or email us to check on your request status. Please click here to submit your request.

Question 9

Are appointments available outside of working hours?

Answer

Appointments are not available outside of working hours. Our working hours are always listed in the footer of our website. Please note that our working hours may vary depending on the season or holiday.

Question 10

Why is my card information required to book an appointment?

Answer

In order to secure your Slay Experience, a non-refundable booking fee is required. All booking fees are non-refundable and go towards the full service price.

Question 11

Are you accepting new clients?

Answer

Yes. The Slay Experience is currently accepting new clients. All new clients MUST book a service under "First-Time Client Services". This enables me to effectively cater to your hair care needs. Note: If you have not received a service from me in over 8 months, you are considered a new client.

Question 12

Do you service children?

Answer

Yes. The Slay Experience services princess clients ages 5-12.

Question 13

BOOKING POLICY

Answer

After booking your appointment, please read over the confirmation email in its entirety. Confirmation emails contain important information regarding your appointment such as the address, preparation instructions, arrival instructions, etc.

Question 14

STUDIO POLICY

Answer

Due to limited space in the studio, there are no extra guests allowed. This means no children unless being serviced. Only mothers of princesses (12 years or under) are allowed entry.

Question 15

PRICE POLICY

Answer

Listed prices on our booking site are starting prices for services. Please be aware that there is a possibility that the service price may increase depending on your hair type and hair care needs.

Question 16

LATE POLICY

Answer

Every client is granted a 10 minute grace period. After 10 minutes, an automatic $15 late fee will be applied. After 15 minutes, the appointment will automatically be cancelled and the client will need to reschedule their Slay Experience as well as pay the late cancellation fee of 50% of the remaining balance. Note: Clients must have entered the studio within the 10 minute grace period to avoid a late fee being applied. Please note that the above policy is for clients who have communicated their reason for tardiness. No shows will be responsible for paying 100% of their remaining balance.

Question 17

RESCHEDULING POLICY

Answer

Clients may reschedule their Slay Experience using the same booking fee one time after booking their original appointment. If the client must reschedule a second time, they must submit a new booking fee to secure their appointment.

Question 18

PAYMENT POLICY

Answer

Remaining balances for all services must be paid in Cash OR Card (unless stated otherwise). Please bring exact change because change is not guaranteed. Note: Card payments require an additional 3% processing fee.

Question 19

CANCELATION POLICY

Answer

If your Slay Experience must be cancelled, please do so 48 hours before the scheduled appointment. Cancelling within 48 hours will result in an automatic late cancellation fee of 50% of your remaining balance. No shows will be charged 100% of their remaining balance and will be prohibited from booking future appointments. No exceptions.

Question 20

REFUND POLICY

Answer

Due to the nature of services, refunds are not permitted for any reason. Booking fees are non-refundable.

Question 21

BOOKING FEE POLICY

Answer

A non-refundable booking fee with an additional 3% service charge is required to secure every appointment. All booking fees go towards the client's full service price. Note: That the additional 3% service charge does NOT go towards the client's full service price.

BOOKED UNTIL JULY

Let''s start your Healthy Hair Journey!

CLIENT REVIEWS

SHAKERA, CLIENT

She is a natural hair expert. Ty is absolutely phenomenal because she genuinely cares about your hair and she always delivers quality work. My hair is always refreshed and even more healthy each and every time I come to her. She is also the MOST professional hair stylist I have ever had.

QUERIDA, CLIENT

This is my second time booking with ty and I’m never disappointed. To be young she is so knowledgeable and professional and I just wish her all the best . Mark my words she’s going places this is just the beginning for her. Book your appointment soon. I promise you won't regret it.

KIMBERLY, CLIENT

Ty is professional, knowledgeable, and overall I had an amazing experience. Any questions I had about my hair she was able to answer and she gave advice on how to continue my healthy hair journey. She takes the time to prefect her craft, which I appreciate about her as a business woman.

NATURAL HAIR CARE FAQ