Frequently Asked Questions
Q: Where are you located?
A: The Slay Experience is located at 200 E. 31st Street, Richmond, VA 23224. Our studio number is Suite 2.
Q: Do you work in a shop?
A: Yes. Ty the Hair Slayer services her clients in her fully-equipped private hair studio. This private and professional setting allows her to have a more personal interaction with each client.
Q: Are the openings on your site accurate?
A: Available dates and times on the booking site are automatically updated as clients book their appointment. If a time is blocked off, it is not available.
Q: If my desired time later becomes available, will I be notified?
A: To be notified if your desired time becomes available, please submit a Waitlist Request Form. After your request is submitted, you may text or email us to check on your request status. Please click here to submit your request.
Q: Do you take appointments outside of your working hours?
A: Appointments are no longer available outside of working hours. Our working hours are always listed in the footer of our website. Please note that our working hours may vary depending on the season or holiday.
Q: Why does the booking site ask for my card information?
A: In order to secure your Slay Experience, a deposit is required. Deposits are non-refundable and go towards the full service price.
Q: Can you hold the appointment until tomorrow?
A: Unfortunately, appointments cannot be held. In order to secure your Slay Experience, a non-refundable deposit must be paid at the time of booking, even if it is a same day appointment. There are no exceptions.
NATURAL HAIR SERVICES
Q: Do you service children?
A: Yes. The Slay Experience services children ages 5 and up.
Q: Can I bring my friend in with me?
A: No. Due to limited space, only those with appointments are allowed entry. No children are permitted in the studio without an appointment.
Q: Will a Silk Press cause heat damage?
A: No. When done correctly, Silk Presses do not cause any damage to one's natural tresses. By using heat protectant and the "one pass method", Ty the Hair Slayer ensures that no damage is done as a result of her Silk Press Service.
Q: I'm relaxed, can I book a Silk Press?
A: Yes. Although Ty the Hair Slayer specializes in natural hair, she does provide services to relaxed clients. Please note that relaxer services are not provided by The Slay Experience.
Q: I want to add a treatment to my service, which treatment is best for me?
A: The Slay Experience offers a number of treatments including a protein treatment, scalp treatment and intense moisturizing treatment. However, every client's hair needs differ. To find out what treatment will best meet your needs, please contact Ty and explain your hair situation. Private consulation are available.
Q: I would like to add color with my Silk Press. Do you offer color services?
A: Unfortunately, no. The Slay Experience is a chemical free zone and therefore, does not offer color services to clients.