EXCHANGES AND RETURNS


Thank you for shopping with us! Due to the nature of our products, returns and/or exchanges are not accepted. Note: For satin sleepwear, please refer to our size chart to determine which size(s) will fit best before placing an order. The size chart can be found under each item listed on our online store.




SHIPPING POLICY


Processing, shipping, and delivery will take 5-7 business days (excluding Saturdays, Sundays, and Holidays). Note: During large sales and/or times in which the volume of orders are high, shipping times may take longer. Please see our High Volume Sale Times Policy for more details.




DAMAGED PRODUCTS


Exchanges are accepted for any damaged product. If you have received any damaged items, you must contact within 48 hours of receiving the damaged product(s). In your claim, please included photos and/or videos of the damaged product(s). Click here to submit a Damaged Product Claim. The Slay Experience LLC is not responsible for damages made to products after they've been delivered. Please read the care instructions for satin sleepwear below. Care Instructions: Machine wash the bonnet in cold water on a gentle cycle. Air dry or tumble dry on low heat with a dryer sheet to prevent static. Note: Avoid washing bonnet with jeans or any material that may snag or tear the satin material.




RETURNED PACKAGES


If your package does not successfully deliver and is sent back to The Slay Experience LLC, it is typically due to insufficient address information. If this occurs, your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

  • The shipping address does not exist
  • The shipping address is misspelled
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package
If a package is returned to The Slay Experience LLC due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. The Slay Experience LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect. If "Returned to Sender" is stated on your tracking information, it is the responsibility of the customer to contact The Slay Experience LLC within 10 days to make a claim. At this time, you will be asked to provide us with the correct shipping address and you will be sent an invoice to make a payment for return shipping costs as well as the redelivery cost. Click here to submit a Returned Package Claim. If, after 10 days, no claim has been submitted by the customer, the order items will be restocked and the customer will recieve a store credit for the order minus the shipping fees. Note: We are unable to make changes to a shipping address after the package has been shipped. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. If there is an error in your shipping address, you must contact us before your order is shipped to request changes.




NON-DELIVERY CLAIMS


If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. Upon inquiry, The Slay Experience LLC will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate further with the carrier. Click here to submit a non-delivery claim. Note: Non-delivery claims may take up to 30 days to complete with the carrier. The Slay Experience LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. We do not issue refunds or credits for packages that the carrier confirms as being delivered.




SHIPPING RATES & TIMELINES


There is a flat shipping fee of $4.99 for all online orders Once your order has been shipped, you will receive an email with tracking information. Please allow up to 24 hours after receipt of tracking number for tracking status to be updated. For U.S. Domestic orders, we will use USPS to ship packages. Please visit their website for up to date shipping times at https://www.usps.com/ship.




CANCELING AN ORDER


Although we do not accept any returns or exchanges, you may cancel an order before it is shipped if it has not been packed or staged for shipping. Click here to cancel an order.




PROCESSING TIME


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.




SHIPPING ADDRESS ERROR


We are unable to make changes to a shipping address after the package has been shipped. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. If there is an error in your shipping address, you must contact us before your order is shipped to request changes. Click here to inform us about a shipping address error if your order has not been shipped yet.




SUBMITING A CLAIM


The Slay Experience LLC does not handle order claims via social media platforms (i.e. Instagram, Facebook, Twitter). To contact us regarding any mater related to your online order, please email us at slayexperience@gmail.com. Please allow up to 48 business hours (excluding Saturdays, Sundays, and Holidays) for a response from our team.




HIGH VOLUME SALE TIMES


We appreciate your patience during high-volume sale times! Please allow a minimum of 10 business days (excluding Saturdays, Sundays, and Holidays) from the date of purchase for orders to be processed and shipped. Once your order has been shipped, you will receive an email with tracking information. Please allow 24-72 hours after receipt of tracking number for tracking status to be updated.





Store Policies

SUN                                   CLOSED 

MON           9:00 am - 7:00 pm

TUE              9:00 am - 7:00 pm

WED           9:00 am - 7:00 pm

THURS       9:00 am - 7:00 pm

FRI               9:00 am - 7:00 pm
SAT                                    
CLOSED

Business Hours

SUN          10:00 am - 7:00 pm 

MON        10:00 am - 7:00 pm

TUE                                    CLOSED

WED         10:00 am - 7:00 pm

THURS                              CLOSED

FRI             10:00 am - 4:00 pm
SAT                                    
CLOSED

Studio Hours

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